- Idol manager initial release date update#
- Idol manager initial release date Patch#
- Idol manager initial release date code#
The inbox fields cannot be modified if it has an empty value. The popup window does not require case sensitive input and displays information in any case now. Otherwise the popup window will display a message"No records found". When having a popup window defined for a field in case insensitive database, this requires case sensitive input. SM checks if the KM server is down and make the records saved. You cannot save records when the KM server is down. You can now successfully use the Smart Email action button to reject or accept are solved incident that is in the "Closure“ phase.
Idol manager initial release date update#
When using the Smart Email action button to reject or accept a resolved incident that is in the "Closure“ phase, the update is not working. Smart Email no longer fails to insert or update records. Intermittently Smart Email fails to insert or update records. KM library names now support localization in Smart Analytics by scmessage with class "local:kmknowledgebase". There is no way provided to localize KM library names in Smart Analytics.
Idol manager initial release date Patch#
When creating custom applications patch during applications patch upgrade, the system will not hang and the files are exported without error. When creating custom applications patch during applications patch upgrade, sometimes the system hangs and the structure of exported unload file is incorrect. Users need to add a new incident category name to the category table but the the category table is replaced by imCategories in PD environment.Ĭhanging the categories as imCategories helps to resolve the problem. The values of rights "Update" and "Closed" are displayed correctly with localization. The values of rights "Update" and "Closed" show in English. No Signal 11 error occurs when approving a Quote now. Signal 11 error occurs when approving a Quote via ESS. The field value can be removed from a template. The field value cannot be removed from a template. The values under "Allowed Status" are shown in the operator's language insecurity right panel. The values under "Allowed Status" in security right panel are not localized. Searching for specific Change Task statuses returns correct results. Searching for specific Change Task statuses in a PD enabled environment returns incorrect results. The "Submit for Approval" and "Retire" columns are displayed correctly with localization. The "Submit for Approval" and "Retire" strings are not localized in all Non-ENU locales for KM. The End Time field in sla slamodulecontrol is the maximum end time in the SLA calculation. The sla slamodulecontrol should support setting the End Time field to downtime.end. The values in these lists are displayed correctly in the localized languages.Īn additional Task field with the array type cannot be saved in task planner.Īn additional Task field with the array type can be saved in task planner. The values are hardcoded and cannot be localized in the lists of "Service Area","Initial State", "Finial State", "Suspend processing" and "for these states" in the "Search Process Target Records" page.
Idol manager initial release date code#
Inconsistent closure code lists are displayed when searching and closing problems.Ĭonsistent closure code lists are displayed when searching and closing problems.
The resolution is not overwritten by the meaningless comment. The closure comment may be meaningless, for example “Fix applied, confirm it works. With the French language pack installed, when using advanced filter, the displayed query in the "Condition" field from the "FilterAdvFind" form is in English instead of French.Īfter you open and then close a support request in SRC, the resolution field in the generated interaction is replaced with a closure comment. CRĭeleting compound filter causes a condition error.ĭeleting compound filter no longer causes a condition error. Service Manager 9.60 fixes the following defects. Release notes > Fixed defects Fixed defects
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